The short answer
Yes, and it gets its own page. A plain page covering the guarantee on repairs, the quality of the parts you fit, and how long jobs typically take. It is not a legal document and it is not buried in terms and conditions. It is written for a customer deciding whether to hand you something they need back working.
Why it matters more here than in most trades
A repair customer cannot judge the work. They cannot tell an original screen from a cheap one, a properly reflowed board from a lucky one, or a bearing fitted well from a bearing fitted quickly. So they judge the shop instead, and the only material they have is what the shop is willing to state.
This is exactly the ground where a fixed shop beats a shopping centre kiosk, and where a skilled workshop beats an operation that swaps parts. The kiosk cannot write this page honestly. You can.
What the page says
The guarantee. How long, from when, and what it covers. The part fitted and the labour to fit it. What it does not cover: new damage, liquid after the repair, an unrelated fault. What happens if the fault comes back, which should be "bring it in and we look at it first, no charge".
The parts. Name the grades in plain words: original manufacturer parts, high-quality aftermarket, refurbished originals, salvaged where nothing else exists. Say which you fit by default. Say what changes with a cheaper grade, because a customer choosing one deserves to know what they are trading. Say what happens to the part you removed, since some customers want it back.
The turnaround. Ranges by repair type, taken from your own recent jobs, with the honest line that these are typical rather than promised, and that anything longer is flagged at assessment rather than at collection.
The care of the item. Where a device holds personal data, say that nobody browses files and only what the repair needs is accessed. Where an item is precious rather than technical, say how it is stored and whether it is insured while with you.
Where the short version goes
The page is the long answer. The short answer belongs where the decision happens:
- Under each line on the prices table: "Includes a six-month guarantee."
- On the booking page above the button.
- In the ready-for-collection message and on the receipt.
- In a short block on the home page linking to the full page.
If a customer has to hunt for the guarantee, it does no work.
Keep it consistent
The single most common failure is a website that says twelve months and a receipt that says ninety days. Whichever is more generous is what a customer will reasonably expect, and arguing about it costs more than honouring it. Write the plain version, check the terms page and the receipt template say the same thing, and review all three when anything changes.
Consumer law also sits underneath the guarantee. In most of the countries we build for, a repair carries statutory obligations about reasonable care and skill regardless of what a warranty says, and a warranty is in addition to those rights rather than instead of them. Saying that on the page costs nothing and reads as confidence.
Sub-types
A phone and computer repair shop writes the hardest version, because parts grades and data privacy both belong here. An appliance repair business covers parts availability by brand and age, and what happens to the callout fee if a repair is declined. An electronics repair specialist adds the diagnostic fee and what happens when an item is uneconomic to repair. A bike shop covers service levels and e-bike battery and system handling. A jewellery repairer covers metals, hallmarking and insurance while the piece is in the workshop. A shoe repair and alterations business covers materials, colour matching and what cannot be saved. An IT support provider replaces the whole thing with response times per plan.
What not to say
- "Lifetime warranty" you have not thought through.
- "Genuine parts" when the grade varies by model.
- Turnaround times from your best week.
- Nothing at all about data, which the customer notices even when they do not raise it.
Where this sits
The warranty and parts page is one of the six must-haves on every repair business website we build, alongside price tables, booking with fault capture and job tracking. It goes live with the site. If you want the longer build guide, we set out how to structure it as records in a separate piece on the warranty and parts page setup.