Booking Flow Monitoring: Does the Booking Still Book?
Uptime says the site is fine and the booking button has been broken for a fortnight. Why booking flows fail silently and how to monitor them properly.
Writing
Care Plans: what we have had to fix
16 write-ups from production, newest first. Each one is a problem hit on a real project and how it was diagnosed and fixed.
Can You Leave? How to Check a Care Plan Is Not a Lock-In
The questions that reveal whether a maintenance plan is a service or a trap: who owns the accounts, what happens to backups and licences, notice, handover.
Care Plans for Sites We Did Not Build: The Paid Look-First
Why taking on maintenance of a website built by someone else starts with a paid review, what it checks, what it can rule out, and what happens to the fee.
The Cost of No Maintenance: Three Sites and What Went Wrong
Three anonymised small business websites left alone for years: what failed, what recovery cost, and what a care plan would have cost over the same period.
What Happens at 8pm on a Friday: Honest Response Times
What support response times mean from a small studio: what is answered in an hour, what waits until Monday, and what monitoring handles while nobody is awake.
Security Scanning Explained: What It Catches and Misses
What a website security scan actually does, the problems it finds and the ones it misses, why a clean scan is not a secure site, and what else a care plan does.
Speed Monitored, Not Checked Once: Why Performance Drifts
A site that was fast at launch is slow a year later and nobody changed the design. The five ways performance drifts and what continuous monitoring looks like.
Care Plan or Hourly Support: Which Is Cheaper Over a Year?
Care plan or hourly support for your website: a year of costs side by side, what each covers, and the point where a plan becomes cheaper.
Basic, Growth or Scale: Choosing a Care Plan Tier
How to choose between Basic, Growth and Scale care plans by working out what an hour of your time costs and how often the site changes.
Daily Website Backups: Storage, Testing and Restoring
How daily website backups should work: where they are stored, how often they are tested, how long they are kept, and how a restore actually happens.
Included Hours: Small Change or Separate Project?
What counts as a small change under a care plan's included hours and what is a separate project, with examples and how we tell you which it is.
Updates on a Staging Copy First: Why It Matters
Why website updates should run on a staging copy before going live, what staging is, and how it prevents the broken-site emergencies we see most.
Uptime Monitoring: Know It's Down Before a Customer Does
How uptime monitoring works for a small business website, what to monitor beyond whether it is up, and how to know it is down before a customer does.
The Monthly Note: What a Good Maintenance Report Tells You
What a good monthly website maintenance report should tell you: updates made, backups tested, uptime, speed, security and the decisions it asks of you.
Who Maintains Your WordPress Website When Nobody Is Paid To?
Most small business WordPress sites have nobody responsible for them. What goes wrong in the first year, what maintenance involves, and how to make it a job.
What a Website Care Plan Covers, and What It Should Cost
What a good website care plan does every month, what it should never include, how to spot a lock-in, and what a fair monthly price looks like.