Uptime Monitoring: Know It's Down Before a Customer Does
How uptime monitoring works for a small business website, what to monitor beyond whether it is up, and how to know it is down before a customer does.
Writing
Small Business: what we have had to fix
17 write-ups from production, newest first. Each one is a problem hit on a real project and how it was diagnosed and fixed.
The Monthly Note: What a Good Maintenance Report Tells You
What a good monthly website maintenance report should tell you: updates made, backups tested, uptime, speed, security and the decisions it asks of you.
Appointment Reminders That Cut No-Shows: Timing and Wording
Which reminder timings and wordings cut no-shows for appointment businesses, and how to set them up so clients confirm, reschedule or cancel in one tap.
Cancellation Policies That Hold Up: Wording Clients Accept
Cancellation policy wording that clients accept and that holds up when enforced: notice periods, fees, deposits, and where to show it in the booking flow.
Fixed Price or Hourly: Buying a Website Without Scope Creep
Fixed price or hourly for a website build? How each shifts risk, where scope creep comes from, and how to buy so the quote holds.
Google Business Profile and Your Website, Working Together
How your Google Business Profile and website feed each other: matching details, booking links, reviews, posts, and the fixes that lift local search results.
Multi-Staff Booking: Letting Clients Choose a Person
Letting clients pick a specific person when they book: when it helps, when it hurts, and how to set up staff choice, any-available and fair distribution.
12 Questions to Ask Before Hiring a Web Designer
Twelve questions to ask before hiring someone to build your website, covering ownership, hosting, timelines, revisions, SEO and what happens after launch.
The Website Mistakes We Fix Most Often on Inherited Sites
The website mistakes we fix most often on inherited sites: hidden phone numbers, slow images, dead forms, missing pages and weak calls to action.
Website Template vs Custom Build for a Local Business
Template or custom website for a local business? What each costs, how they perform, how easy they are to edit, and which suits your stage.
Which 8 Pages a Booking-Led Business Website Actually Needs
The eight pages a booking-led business website actually needs, what each must do, and the pages you can safely skip at launch.
Wix, Squarespace or a Studio: What Changes on Appointments
Wix, Squarespace or a studio build for an appointment business: what changes in booking, speed, search and cost, and how to choose.
Who Owns Your Website? Domain, Hosting and Logins Explained
The three things that make a website yours: the domain, the hosting account and the admin logins. Who should hold each, and how to check before it matters.
Should You Take Booking Deposits? What It Does to No-Shows
Deposits are the most effective no-show fix a booking-led business has. How much to charge, how to word it, which tools take them, and the two objections.
How Much Does a Small Business Website Cost in 2026?
What a small business website costs in 2026, what moves the number, what is usually left out of a quote, and how to tell a fixed price from a starting point.
Your Web Developer Has Vanished: What to Do This Week
The developer who built your site is not replying. A first-week plan: what to secure, what to check, what to write down, and how to get the site back.
What a Website Care Plan Covers, and What It Should Cost
What a good website care plan does every month, what it should never include, how to spot a lock-in, and what a fair monthly price looks like.